Shipping policy
Shipping Policy
Your Order, Handled with Care.
At ReleFree, we are committed to providing fast, safe, and efficient shipping services. All ReleFree products are carefully packaged and shipped through trusted third-party logistics partners to ensure your order arrives safely and in excellent condition.
1. Shipping Destinations
We offer FREE SHIPPING on all ReleFree products within the contiguous 48 states of the United States.
Currently, we do not ship to Alaska, Hawaii, or Puerto Rico.
2. Order Processing Time
We typically process and ship orders within the following timeframes:
Monday – Friday: Orders are processed and shipped within 24 hours.
Weekends: Orders are processed and shipped within 48 hours.
If there are any unexpected delays or special circumstances, we will contact you accordingly.
3. Estimated Delivery Time
Standard delivery typically takes 5–7 business days after shipment.
Shipping Carrier: FedEx
Please note that actual delivery times may vary depending on the shipping destination, weather conditions, and carrier operations.
4. Order Cancellation
You may request to cancel your order at any time before it has been shipped.
Once your order has been shipped, it can no longer be canceled. If you refuse delivery upon arrival, you will be responsible for the return shipping costs.
5. Order Tracking
Once your order has been shipped, we will provide a tracking number so you can monitor your package.
After your order has been processed and leaves our warehouse, we will send a shipping confirmation email containing your tracking information.
6. P.O. Boxes and APO/FPO Addresses
Unfortunately, we currently do not ship to P.O. Boxes or APO/FPO military addresses.
Please provide a valid street address when placing your order. If you enter a P.O. Box or APO/FPO address, we will contact you to confirm an alternative shipping address. This may result in a delay in processing and shipping your order.