Privacy policy

Last updated: November 11, 2026

Welcome to ReleFree! Your privacy matters to us, and we are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you visit or shop on our website.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

• Contact Information: Name, email address, phone number, billing address, and shipping address.
• Payment Information: Payment details and transaction records needed to complete your purchase.
• Order Information: Products viewed, added to cart, purchased, returned, or exchanged.
• Device Information: IP address, browser type, device details, and network information.
• Browsing Information: Pages visited, shopping activity, and interactions with our website.
• Communications: Information you provide when contacting our customer service team or submitting feedback.

2. How We Collect Information

We collect information in several ways:

• Directly from you: When you place an order, create an account, subscribe to emails, or contact us.
• Automatically: Through cookies and similar technologies when you browse our website.
• Through service providers: From companies that help us operate our store, process payments, and provide other services.
• Through business partners: When information is shared with us in connection with services you choose to use.

3. How We Use Your Information

We use your personal information to:

• Process and fulfill orders, including payments, shipping, returns, and exchanges.
• Provide customer support and respond to your inquiries.
• Improve our products, website, and shopping experience.
• Understand customer preferences and evaluate our marketing activities.
• Send product updates and promotional communications where permitted by law.
• Protect our business and comply with legal requirements.

4. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to your personal information.
• Ask us to correct or delete your information.
• Request a copy of your personal information.
• Opt out of certain data sharing or targeted advertising.
• Withdraw your consent where applicable.

You can unsubscribe from marketing emails at any time using the link provided in our emails.

To exercise your privacy rights, please contact us using the information in the Contact Us section. We may need to verify your identity before processing your request.

5. How Do We Protect Your Information?

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.

Our safeguards include appropriate security measures for our website, business operations, and the service providers we work with.

Payment transactions are processed through secure third-party payment providers. We do not store complete payment card numbers on our website servers.

While we work to protect your information, no online transmission or electronic storage method is completely secure. We cannot guarantee absolute security.

6. Do We Use Cookies?

Yes. Our website uses cookies and similar technologies to make your shopping experience easier and help us understand how visitors use our website.

Cookies allow us to:

• Keep track of items in your shopping cart.
• Remember your preferences and settings.
• Understand how visitors browse and interact with our website.
• Monitor website performance and improve functionality.
• Evaluate the effectiveness of our marketing and advertising.

Some cookies are essential for our website to function properly, while others help us with analytics and advertising.

You can manage your cookie preferences through the cookie settings available on our website. Where required by law, we will obtain your consent before using non-essential cookies.

You can also manage cookies through your browser settings. Keep in mind that disabling certain cookies may affect how some parts of our website work.

7. Do We Share Your Information with Third Parties?

We do not sell your personal information in exchange for money.

However, we may share information with trusted third parties that help us run our business and provide our services. These may include:

• E-commerce and website service providers.
• Payment processing companies.
• Shipping and delivery partners.
• Customer support and email service providers.
• Analytics, marketing, and advertising partners.

These providers may access or process information as needed to perform services on our behalf or support our business operations.

Certain advertising and marketing activities may be considered the sharing of personal information or targeted advertising under applicable U.S. privacy laws. Where required, you may opt out of these activities through our website's privacy preference tools.

We may also disclose your information when required by law or when necessary to protect our customers, business, or legal rights.

Our store is hosted on Shopify, which processes personal information to provide and improve its services. For more information, please review Shopify’s Consumer Privacy Policy.

Your personal information may be transferred to, stored, or processed outside your state or country, including where we and our service providers operate. Where required, we use appropriate safeguards for international transfers.

8. How Long Do We Keep Your Information?

We keep your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

For example, we may retain order and transaction records to provide customer support, manage returns, maintain business records, and meet tax or legal requirements.

When information is no longer needed, we take reasonable steps to delete it or remove identifying details, subject to applicable legal requirements.

9. Links to Third-Party Websites

Our website may contain links to other websites or online services.

Please keep in mind that these third parties have their own privacy policies and practices. We do not control how they collect, use, or protect your information.

We recommend reviewing their privacy policies before sharing any personal information with them.

10. Terms of Service

Your use of the ReleFree website and any purchases made through our store are also subject to our Terms of Service.

We encourage you to review our Terms of Service to understand the rules and conditions that apply when using our website and services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business, website, or privacy practices change.

When we make updates, we will post the revised version on this page and update the "Last Updated" date.

We encourage you to check this page periodically to stay informed about how we handle your personal information.

12. Contact Us

We reserve the right to update this Privacy Policy at any time. Any updates will be posted on our website and notified to you before they take effect. Please regularly review this Privacy Policy to understand how we protect your personal information.

If you have any questions or need further information about our privacy policy, please email us at support@relefreehome.com.

Thank you for reading our Privacy Policy!

13. Marketing Communications

We may send you emails about our products, new arrivals, special offers, promotions, and other updates from ReleFree, where permitted by law.

If you no longer wish to receive promotional emails, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails.

Even if you opt out of marketing emails, we may still contact you about important order-related matters, including order confirmations, shipping updates, and customer service requests.

Thank you for choosing ReleFree. We appreciate your trust and look forward to making your shopping experience a great one.