FAQ

Welcome to ReleFree! Answers to your questions about our products, orders, delivery, and care. Need more help? Contact support@relefreehome.com.

General Questions

1. What makes ReleFree products special?

ReleFree focuses on providing comfortable, functional, and thoughtfully designed furniture for modern homes. We are committed to offering quality products and a convenient shopping experience, helping families create comfortable and inviting living spaces.
2. Do ReleFree sofas require assembly?

Assembly requirements vary by product model. Please refer to the corresponding product page and the assembly instructions included with your purchase for specific details.
3. Does ReleFree offer in-home assembly services?

Currently, ReleFree does not offer in-home assembly services. Customers can assemble their products by following the instructions included in the package.
4. How long does assembly usually take?

Assembly time varies depending on the product model and design. Please refer to the assembly instructions included with your product for estimated assembly time. For larger furniture items, we recommend having two people assist with assembly.
5. What should I do if I need help with assembly?

If you have any questions during assembly, please contact our customer service team through our Contact Us page. We will do our best to assist you.
6. Where are ReleFree products shipped from?

All ReleFree products are shipped from our fulfillment centers within the United States.
7. Where can I find product care instructions?

Please refer to the care instructions included with your product. If you need additional information about cleaning or maintenance, feel free to contact our customer service team.

Orders & Payments

1. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.You can use the tracking details to check your order status and follow its delivery progress.
2. Can I change my order after placing it?

If you need to make changes to your order, please contact us as soon as possible before it ships.Once an order has shipped, changes can generally no longer be made. Please include your order number when contacting us so we can review your request promptly.
3. Can I cancel my order after placing it?

You may request to cancel your order within 24 hours of placing it, provided that both of the following conditions are met:The cancellation request is submitted within 24 hours of placing the order.The order has not yet been shipped or handed over to the shipping carrier.If your request meets these conditions, we will issue a full refund.Once an order has shipped, it can no longer be canceled.
4. What payment methods does ReleFree accept?

We accept the payment methods displayed at checkout. You can view all currently available payment options when completing your purchase.
5. Is my payment information secure?

Yes. We use secure payment processing systems and take appropriate measures to protect your personal and payment information.For more information, please review our Privacy Policy.
6. Why was my payment declined?

All ReleFree products are shipped from ouYour payment may be declined for several reasons, including incorrect billing information, insufficient funds, or restrictions imposed by your bank or card issuer.Please verify your payment details or contact your bank for further assistance. You may also try another available payment method.
7. How many discount codes can I use per order?

Unless otherwise stated in a promotion, only one discount code can be applied per order. Discount codes cannot be combined.
8. How do I apply a discount code?

During checkout, enter your discount code in the designated field and click "Apply."If the code is valid and meets the applicable requirements, the discount will automatically be applied to your order total.
9. What should I do if my discount code doesn't work?

Please check the following:Make sure the discount code has been entered correctly, without extra spaces or spelling errors.Check whether the discount code has expired.Review the promotion's terms and conditions for any product, minimum order value, or other restrictions.If the issue persists, please contact our customer service team for assistance.

Shipping & Delivery

1. Where does ReleFree ship?

We currently offer free standard shipping to physical addresses within the contiguous 48 states of the United States.We do not currently ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.
2. How long will it take to receive my order?

Most orders are processed within 24 hours on weekdays and within 48 hours for orders placed on weekends.After shipment, the estimated delivery time is generally 5–7 business days.Please note that all delivery times are estimates. Actual delivery times may vary depending on the destination, shipping carrier, and other circumstances.
3. How much does shipping cost?

ReleFree offers free standard shipping to eligible addresses within the contiguous 48 states of the United States.Any applicable additional shipping charges will be displayed at checkout.
4. Which shipping carrier does ReleFree use?

We primarily use FedEx for order deliveries. However, the shipping carrier and delivery arrangements may vary depending on the product and destination.
5. What should I do if my package is delayed?

If your package has not arrived within the estimated delivery window, please check your tracking information first.If there have been no recent tracking updates or your package appears to be delayed, please contact our customer service team for assistance.
6. What should I do if my package is lost?

If your tracking information indicates that your package may be lost or has not been delivered, please contact us as soon as possible.Our customer service team will review your order and shipping information and work with the carrier to investigate the issue.
7. Can ReleFree deliver to PO Boxes or APO/FPO military addresses?

Please refer to the care instructions included with your product. If you need additional information about cleaning or maintenance, feel free to contact our customer service teUnfortunately, we currently cannot deliver to PO Boxes or APO/FPO military addresses.Please provide a valid residential or business street address when placing your order.

Returns & Refunds

1. What is ReleFree's return policy?

ReleFree accepts eligible return requests within 30 days of delivery.For returns due to personal reasons, products must be in new, unused, unopened condition and include all original packaging.Items that have been opened, assembled, or used are not eligible for standard returns due to personal reasons.For complete details, please review our Return & Refund Policy.
2. Can I return an item if it doesn't meet my expectations?

If you wish to return an item due to personal preferences, such as color, size, style, or seating comfort, please make sure the product meets our return requirements.We cannot accept standard returns for personal reasons if the product has already been opened or used.If your product has a quality defect, shipping damage, or was incorrectly shipped, please contact our customer service team. We will review the issue and assist you accordingly.
3. What should I do if my product arrives damaged or defective?

We recommend inspecting your product within 48 hours of delivery.If you discover any shipping damage, manufacturing defects, missing parts, or incorrect items, please contact our customer service team as soon as possible.Please provide your order number, a description of the issue, and clear photos or videos showing the problem so we can review your request promptly.
4. Do I need to return a damaged or defective product?

In most cases, ReleFree will review verified product issues based on their nature and severity and determine an appropriate resolution.Please do not dispose of the affected product or its packaging until our customer service team provides further instructions.
5. Who pays for return shipping?

If your package has not arrived within the estimated delivery window, please check your tracking information first.If there have been no recent tracking updates or If the return is not due to a product quality issue, customers are responsible for the return shipping costs.
6. Will I be charged a fee if I refuse delivery of an undamaged order?

If a customer refuses delivery of an order that was properly shipped and arrives undamaged without a valid reason, a restocking and handling fee of 10%–20% of the original product price may apply, depending on the actual return and handling circumstances.Customers may also be responsible for actual return shipping costs and other applicable fees.These fees do not apply when delivery is refused due to verified shipping damage, product defects, or an error caused by ReleFree.
7. How long does it take to receive my refund?

Once the returned item arrives at our designated return center and passes inspection, we will process approved refunds within 2–3 business days.The time it takes for the funds to appear in your account depends on your bank, credit card issuer, or payment provider.
8. Can my refund be issued to a different credit or debit card?

Refunds are generally issued to the original payment method used for the purchase.If a refund cannot be processed to the original payment method, our customer service team will contact you to discuss an appropriate alternative.

Warranty & Customer Support

1. Does ReleFree offer a product warranty?

Yes. ReleFree provides a 365-Day Limited Warranty on eligible products, starting from the date of delivery.For complete warranty coverage and eligibility requirements, please refer to our 365-Day Limited Warranty Policy.
2. How can I contact ReleFree customer service?

If you have any questions about our products, orders, shipping, returns, or warranty, please visit the Contact Us page on our website.To help us assist you more efficiently, please include your order number and any relevant photos or videos when contacting us.Thank you for choosing ReleFree! We truly appreciate your trust and support.