ReleFree 365-Day Limited Warranty Policy
Thank you for choosing ReleFree.
ReleFree provides a 365-day limited warranty on eligible products, starting from the date of delivery. This warranty covers defects in materials and workmanship under normal use.
1. Warranty Period & Coverage
ReleFree products are covered by a 365-day limited warranty beginning on the date the customer receives the product.
This warranty applies to defects in materials or workmanship discovered during the warranty period under normal use.
For verified issues covered by this warranty, ReleFree will provide an appropriate after-sales solution based on the specific circumstances.
2. How to Submit a Warranty Claim
To submit a warranty claim, please contact us through the Contact Us page on the ReleFree website and provide the following information:
A valid order confirmation or proof of purchase.
The product name and SKU of the affected item.
A detailed description of the issue.
Clear photos or videos showing the problem.
The ReleFree customer service team will review the information provided and contact you regarding the next steps.
3. What Is Not Covered
The following situations are not covered under this limited warranty:
Damage caused by misuse, abuse, negligence, or improper use.
Normal wear and tear resulting from everyday use.
Damage caused by accidents, impacts, or external forces.
Damage caused by improper assembly, maintenance, unauthorized repairs, or modifications.
Damage caused by pets, liquid spills, or other external factors.
Damage caused by fire, flooding, earthquakes, or other natural disasters.
Normal material characteristics or appearance variations resulting from regular use.
Issues arising from personal preferences, including dissatisfaction with color, size, or seating comfort.
4. Additional Information
This warranty applies only to eligible products purchased through official ReleFree sales channels.
Warranty coverage is limited to the original purchaser and is non-transferable.
Customers must provide valid proof of purchase when submitting a warranty claim.
This limited warranty does not exclude or restrict any statutory consumer rights or protections available under applicable laws.
If you have any questions regarding this warranty policy, please contact us through the Contact Us page on the ReleFree website.
Thank you for choosing ReleFree!